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Are Pella windows worth it?

Are Pella Windows worth the cost? Many homeowners looking for high-end windows are loyal to Pella products, and stick with it for any window and door purchase. They wouldn’t go with any other brand. Perhaps their home has older Pella windows that have lasted for decades with zero issues or they’ve had a positive installation experience in the past, or a friend recommended Pella as a trusted, reputable brand.

Whether it’s a loyal fan of the Pella brand or homeowners purchasing high-end windows for the very first time, we respond the same way if they ask, “Are Pella windows worth it?”

Our answer is, “It depends on your specific home and the features you’re looking for.” We find their customer service exceptional, and we like the window screens that are hidden within the window frame, only showing when you open the window—but the prices definitely fall into the “high-end” category. They are very expensive.


Are Pella Windows Worth It? Image 1All product lines within one brand may not reflect the same quality or warranty

We never recommend one specific brand as the “best choice for windows,” because there is so much variation among the product lines of an individual brand.

Quality and warranties are typically in-line with the price you pay. However, even within a single brand, such as Pella or Andersen, all product lines—and even different products within the same line—don’t necessarily have the same quality, performance or warranty specs. It’s never universal across an entire manufacturer’s spectrum of products. Instead, quality and warranties tend to vary based on materials used, the type of window, and optional features.

Click here to review the warranty for brands we install.

Therefore, it’s important to look closely at the individual product, not just the brand.

We can say this, however; more expensive windows tend to have better insulation, sturdier quality and a longer warranty than budget windows. The added costs are reflected in the materials used, the quality of the window, manufacturer testing and customer service.

Therefore, you can trust Pella windows would be better than something comparable in a budget product.

Pella product from a big box store, or discounted Pella product from unauthorized dealers may also vary in quality and warranty, and should not be considered apples-to-apples with Pella product installed by authorized dealers.

For example, warranty resolution may be a prorated credit voucher for self-installed Pella product from Lowe’s, not the same warranty offered on the installed product.

Evaluating if a specific brand is worth the cost should never be a decision made on brand name alone. Look closely at the specific product in five key areas: appearance, quality, cost, features and warranty. If possible, evaluating each area across multiple manufacturers will give you the best insight, since you’ll have a basis of comparison.

For example, Pella’s Impervia® window and Andersen® Windows 100 Series window are two of our most popular high-end products. A comparison of these products might reveal similar quality, warranty and energy efficiency features, but the cost and appearance are very different. The materials used in the frame also differ, since the Impervia is a fiberglass window, and the 100 Series is Fibrex®, a composite blend of PVC and reclaimed wood fibers.  These differences help a homeowner decide which one to purchase.


What makes Pella Windows stand out?

In our option, Pella truly stands out with their exceptional customer service. They mirror our own philosophy of doing business right, always standing ready to lend a hand, long after the sale. Another Pella difference is their dedication to innovation and attention to detail.

We particularly like the quality and appearance of the Pella Impervia product line. It’s one of the thinnest frames on the market, giving it a distinctive modern look, and the strength of its fiberglass frame is ideal for larger openings. DunRite Owner Sal Sucato appreciates the tidy mitered corners of its frame, and the wide range of color choices. It’s one of his top product recommendations for higher-end homes in the Phoenix area.

How would you compare Pella and Andersen, both high-end choices?

When it comes to high-end window choices, both Pella and Andersen offer superior quality products that stand the test of time. Their warranties are robust, too.

Pella windows are recognized for their exceptional craftsmanship and energy efficiency, providing homeowners with both style and savings on energy bills. Andersen, on the other hand, distinguishes itself with its broad selection of windows, catering to a wide variety of architectural styles and personal tastes, often at a lower cost than Pella. Both companies have a solid reputation for customer service, and ultimately, a homeowner’s choice between Pella and Andersen typically comes down to specific preferences in appearance, price, or brand loyalty.

Different types of Pella Windows to choose from

Like most manufacturers, Pella offers an array of operating styles, including single-hung windows that open from the bottom, double-hung windows that open from the top and bottom, gliding windows that slide horizontally when opened, and casement windows that are hinged on one side, opening outward.  They offer vinyl, wood and fiberglass product lines, although as we mentioned, we prefer the latter.

Pella is a solid choice… with one caveat

Pella is a highly organized company with a solid backbone, according to DunRite Owner Sal Sucato. They do a robust amount of testing to ensure high performance and quality. They have great customer service, and go out of their way to make what the customer is looking for, as long as it fits within their manufacturing limitations.

They care about their customers.

Are Pella Windows Worth It? Image 3Pella’s warranty is a bit complicated. For product installed by an authorized dealer, it includes free repair or replacement of non-glass materials for as long as the purchaser lives in the home, but this excludes sealed blinds; exterior trim; exterior paint; cladding and finishes, and an assortment of specialty shapes, and more. After two years, though, labor and shipping are not included, so it’s an out-of-pocket expense for the homeowner. For those who purchased Pella’s extended warranty, parts and labor are typically free for the life of the warranty, but includes a $75 service fee.

The warranty for Lowe’s product differs.

Some manufacturers look for reasons to decline in-warranty coverage, blaming a lack of maintenance or improper installation as the issue, but in our experience, Pella always stands behind their product. It’s a safe, comfortable brand you can trust with an expensive purchase.

If the extended warranty service plan is not purchased, the cost of labor for repairs or replacement after the two-year coverage period is completed by Pella personnel at an hourly rate determined by Pella, not the original installer. Therefore, if you’re considering the Pella brand, be aware that the window itself may be covered for a much longer time period than the labor, and these costs can be significant.

It’s something to think about before you make a purchase.


Does DunRite Windows & Doors recommend Pella as its high-end window of choice?

We like the Pella brand, and often recommend certain Pella products when it’s the best alternative for a specific situation. However, as an experienced company that installs multiple brands and products, we have a solution-driven approach that compares suitable products from multiple brands, instead of a single brand preference approach.

We prefer to first consider the specific features a homeowner wants, and any performance or design requirements the home itself has, then recommend the ideal product for that specific installation.

Even if a homeowner requests Pella, it may or may not be the best choice in certain circumstances, depending on the type of material a homeowner prefers or can afford, and needs of the home. We might quote Pella plus the options we recommend, so the homeowner can make an educated decision.

Are you considering a window purchase? You can rely on straight answers, solid recommendations and highly competitive pricing from DunRite, no matter which brand you end up purchasing.

DunRite Windows & Doors is a local, family-owned business located in Scottsdale, Arizona, and serving the Phoenix metro area. We carry leading brands tested for quality, service and warranty, and have a strong five-star reputation. Learn more by scheduling your in-home appointment today!

Last Updated Oct. 10, 2023

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Please note that we install replacement windows and doors, but we don’t repair them or replace broken glass. Three-item minimum purchase, some doors excluded. Refer to our FAQ and warranties page for details.


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