DunRite FAQs
Explore our frequently asked questions (FAQs) below about your in-home quote appointment, and during/after your new windows/door(s) are in place. If you don’t see your question addressed, please call or email us. We want you to have a great experience with DunRite!
Pre-Purchase Questions
If we are offering any discounts, promotions or manufacturer incentives, you’ll find them on the home page of this website.
For past customers, we do have a referral program that offers an appreciation gift to the referrer. Please contact us if you’re interested in learning more, or refer to the follow-up email we would have sent you right after installation for details.
For home windows, we specialize in whole home replacements and have a minimum purchase of three exterior items (either windows and/or doors). Interior door replacements do not count towards our exterior item minimum purchase, but can be done if added to the package. Major projects are addressed on a case by case basis.
Please feel free to email or call us at (602) 456-2227 to discuss your needs. If you don’t meet our minimum requirements, we are happy to provide contact information for a referral.
We only repair broken glass or seals on windows or doors that we’ve installed – we do not offer that as a standalone service. However, we are happy to provide contact information for a referral, if needed.
If a window frame or door is broken and you’re thinking of replacing the entire thing, DunRite requires a three-item minimum purchase. (See that FAQ question to learn more.)
If you are a customer who purchased windows or doors from DunRite and need repair, please call us at (602) 456-2227.
DunRite installs windows and doors, but does not repair them as a standalone service, including broken glass, leaking window seals, threshold or frame repair or replacement of window hardware. We only provide repair and warranty service to those who’ve had the product installed by DunRite Windows & Doors.
If you have an entire window or door you’d like replaced, we require a minimum purchase of three items. (See that FAQ question to learn more.)
Yes, we do, we’re an Andersen ELITE Certified Contractor with very competitive pricing—as much as 30-40% lower than quotes from our competitors or a Renewal by Andersen franchise! We also sell Pella, Anlin, Milgard and a few other manufacturers. For a list of the brands we install, please go here.
Okay, let’s get this started! We need to measure your home’s window/door openings, and talk about options before we can provide pricing – so an in-home appointment is needed.
You can also schedule an appointment for our Phoenix showroom, where you can see almost all of the products we offer, and talk to us before scheduling the in-home appointment.
Either way, no high-pressure tactics, we promise!
You can use our website form, then someone from our office will call you ASAP during business hours to schedule an appointment, or call us now at (602) 456-2227.
In-Home Estimate: During your in-home estimate, our experts will carefully measure each window, listen to your needs and answer any questions you have, and thoroughly explain the different window options for your home. Unlike big box stores, each window is custom crafted at the manufacturer for an ideal fit once we send in the measurements.
Existing Window Removal: In the heat of the summer, we minimize air conditioning loss where possible, by being mindful about which openings are open and for how long. Our goal is to be as fast and efficient as we can, without compromising our worksmanship. And once the new window is put in place, it’s carefully inspected for quality, ease of operation, and other functionality before we consider the job for that unit completed.
New Window Installation: We’re committed to excellence and will not leave a mess. You’ll find that our installers leave a completely clean work site, inside your home with all furniture and window treatments back in place, and outside with full cleanup of materials from the job.
Our Hassle-Free Guarantee: We’re a family-owned local business that consistently goes the extra mile for customer service. Each item has an unlimited guarantee against leakage, moisture and installation mistakes for as long as you own the home. Should a problem happen after installation, it’s resolved quickly for a smooth, hassle-free experience.
No, DunRite does not install product purchased elsewhere, such as product from home improvement stores. We also don’t repair incorrectly installed product, or complete partially done work.
Home improvement store products are typically builder grade windows and doors, and we prefer to work with a higher grade of product with longer lifespans. This helps ensure our customers are happy with their purchase over time.
Custom ordering our own product also ensures it’s the perfect size, since it’s cut to our specifications and ordered directly from our manufacturers. We make sure each window or door is the ideal size for the opening, since it’s custom made to our specifications, then directly ordered from our manufacturers.
The products we carry are carefully screened for quality, warranty and customer service. We occasionally may change manufacturers if conditions change, but we’ve been installing most of the brands we sell for decades. We’re intimately familiar with the pros and cons of each manufacturer, and are happy to discuss which ones are most appropriate for your style and budget needs.
If you have product already purchased elsewhere or are planning to purchase it from a home improvement store, hiring a handyman is typically your best solution.
Yes, we prefer both spouses or significant others attend an appointment. It’s not about high-pressure tactics or who signs the checkbook, but to ensure we don’t miss any important details. Because each may have different questions and style preferences, we prefer to address all questions and concerns before offering pricing. Learn more on our blog post here.
DunRite will accept cash, check, most major credit cards and Zelle wire transfers.
Yes, we offer financing through a third-party provider. Click here to see if you pre-qualify and to instantly see the options and interest rates. Please note we are not responsible for the rates they offer, or their credit decisions.
DunRite Windows & Doors is an authorized dealer of replacement residential windows and doors in Arizona for a range of premium manufacturers to fit most budgets. We carry many brands, including Andersen, Pella, Milgard, Anlin, Thermatru, Arcadia, and more.
We’ve installed the same brands for decades, and are intimately familiar with the pros and cons of most window/door manufacturers. If you schedule an appointment, we’re happy to discuss which ones are most appropriate for your style and budget needs.
We have a number of articles on our blog that can help you choose the right windows. From energy efficiency upgrades that are worth the extra money to different styles of windows and whether vinyl windows last in Arizona, click here to see if we have an article that answers your questions.
We also offer a free e-book full of purchase tips, which can be downloaded here.
At any point, send us an email or reach out to us on Facebook for support. We’re here for you!
Reputation is extremely important to us. We work hard to maintain a steady flow of 5-star reviews from our customers, and offer a lifetime guarantee on our workmanship to protect you from any glitches that may occur as long as you own the home. You can see our reviews here.
We’ve also included links on that page to other important resources, such as our BBB rating, our Arizona Registrar record, our Rosie on the House certified partner page, and more.
Please take time to review them, as we think they’ll reassure you that we’re very trustworthy.
Yes, DunRite is registered with the Arizona Registrar of Contractors. Our ROC number is #244020 and you can find us here. We have no open cases, and no disciplinary actions.
We are completely transparent when it comes to customer service, and have reviews and ratings on most major sites.
You can find us here:
Rosie on the House
Angie’s List
Better Business Bureau
Google Reviews
Facebook Reviews
Yelp Reviews
Nextdoor
Guild Quality
Also, you can check the status of our contractor’s license with the Arizona Registrar of Contractors here.
Installation Questions
Once we receive product from the manufacturer, our installation turnaround times are quick; however, their delivery timeline is out of our control. Since it varies for each manufacturer and product line, delivery times vary based on what you order, and currently ranges from 8-16 weeks.
We schedule installation shortly after all product for your order has been delivered.
We’ll give you a current time estimate at the time of purchase, and can discuss any time restrictions or urgent situations you may have at that time. You are also welcome to contact us at any time after the sale for updates, but rest assured we’re on top of it and will be in touch once we have your order.
Please schedule an appointment here to obtain pricing and current expected installation dates.
We typically use a combination of installation crews who are employees of the company, and our long-term outsource partners. All are held accountable and supervised closely by the owner of DunRite, Sal Sucato, and held accountable for meeting our strict criterial for installation methods, quality of work and customer service. We never outsource to unproven partners or unknown contractors. All others are employees.
Because 5-star customer service is very important to us, we make every effort to leave your furniture and landscaping exactly the same. We want to leave your home with it just as clean as when we arrived, with furniture back in place and landscaping undisturbed. We will not leave a mess. We have a reputation for a job done right; you won’t be disappointed!
Since they can be fragile, we request the homeowner removes all window coverings themselves prior to installation, along with any alarm sensors.
Depending on what type of installation and product you choose, many window replacement installations require very little or no paint touch-ups after the job is complete, but some may require more substantial painting. Be sure to ask your salesperson for details.
Please note certain types of windows and door materials cannot be painted, such as vinyl windows or doors; therefore, the color you choose to purchase may not be able to be changed at a later date. It’s permanent. Also, most interior doors (and some exterior ones) are installed unfinished, so they require painting on both door and frame. We do not provide paint services, so it is the responsibility of the homeowner.
Be sure to ask during the appointment prior to making a purchase, so we can answer based on the specific product you choose.
Most window and door replacements do not require stucco repair. Occasionally on older homes, stucco can become dry and brittle, however, and require patching on the exterior of the home. Generally, stucco patchwork is included in an estimate, but be sure to ask during your appointment.
Changes to an opening, or cutting a new opening almost always requires stucco work, which will be included in the estimate. Please note that if hidden damage to an opening is discovered during the installation process that was not visible during the appointment, additional charges may apply. This is rare, however.
After The Installation FAQs
In this industry, the product warranty is separate from the installation guarantee. The only exception is when product is installed by the manufacturer, or in some cases, a franchise.
DunRite offers a lifetime guarantee on our installation for as long as the purchaser owns that home—see our warranty page for specifics. This covers our worksmanship. Wood windows are excluded because of how much they expand and contract, and the impact of adequate vs. inadequate maintenance. (They require consistent resealing/refinishing.)
Product warranty is provided by the manufacturer. Not only do they differ from manufacturer to manufacturer, but they differ based on the product line, and even by features, upgrades and finishes. The best way to understand your specific warranty is to look at the manufacturer’s website, which typically has warranty information broken down by product and year manufactured.
It’s also important to understand the details and exclusions. For example, window and door screens fall under the product warranty, NOT the installation warranty, and often have a one-year limit on coverage. DunRite is not responsible if they tear, rip, break, warp or show damage once installation is complete. You would have to review your specific warranty for coverage details.
Be sure to read and understand maintenance that your products require, and how that impacts warranty coverage. For example, wood window frames have very specific maintenance needs to protect wood from the elements.
The following also may void a warranty:
– obstructed weep holes on the exterior, since this is how it drains
– screwing directly into the face/frame
– applying after-market tint, paint, film or screens
– using petroleum-based cleaners, caustic chemicals, razor blades, putty knives or abrasive pads
– spray from high-pressure water hoses
– placement near a heat source (such as a BBQ grill, smoker or fire pit)
Did you know dirty glass reduces energy efficiency? Keeping them clean is a basic maintenance requirement. It’s also important to regularly vacuum debris out of the tracks, keep the weep holes clear, and only use approved cleaning agents recommended by the manufacturer. Window screens can be washed with a mild soap and water using a soft brush.
Please call us if:
1. You see moisture on the drywall or window sill
2. You see discoloration or fogginess between sealed panes of glass
3. There is separation in the sealant between your home and the window
4. The door or window does not lock correctly
Do not call us if:
1. You see water on the window track inside the home. This is normal and drains through the weep holes.
2. You see condensation on the glass. If you can touch it from the inside or outside of the home, it’s normal and will go away shortly.
