DunRite FAQs

Explore our frequently asked questions (FAQs) below about your in-home quote appointment, and during/after your new windows/door(s) are in place. If you don’t see your question addressed, please call or email us. We want you to have a great experience with DunRite!

PRE-PURCHASE

Our prices are consistently low as we strive to always be highly competitive. Therefore, sales and promotions are very rare. We are not offering any site-wide or showroom discounts at the moment, but if we were to have a qualifying discount or promotion within 30-days of your purchase, we’re happy to refund you the difference.

For past customers, we do have a referral program that offers an appreciation gift to the referrer. Please contact us if you’re interested in learning more, or refer to the follow-up email we would have sent you right after installation for details.

We take your health and our country’s state of emergency very seriously. Please be aware we’re wearing masks, washing our hands frequently, using hand sanitizer before and after every appointment, and refraining from shaking hands or touching in an effort to keep customers and employees safe.

With these and other careful precautions, we are keeping appointments and maintaining business as usual.

For home windows, we specialize in whole home replacements and have a minimum purchase of three exterior items (either windows and/or doors). Interior door replacements do not count towards our exterior item minimum purchase, but can be done if added to the package. Major projects are addressed on a case by case basis.

Please feel free to email or call us at (602) 456-2227 to discuss your needs. If you don’t meet our minimum requirements, we are happy to provide contact information for a referral.

We only repair broken glass or seals on windows or doors that we’ve installed – we do not offer that as a standalone service. However, we are happy to provide contact information for a referral, if needed.

If a window frame or door is broken and you’re thinking of replacing the entire thing, DunRite requires a three item minimum purchase. (See that FAQ question to learn more.)

If you are a customer who purchased windows or doors from DunRite and need repair, please call us at (602) 456-2227.

DunRite installs windows and doors, but does not repair them as a standalone service, including broken glass, leaking window seals, threshold or frame repair or replacement of window hardware. We only provide repair and warranty service to those who’ve had the product installed by DunRite Windows & Doors.

If you have an entire window or door you’d like replaced, we require a minimum purchase of three items. (See that FAQ question to learn more.)

Yes, we do, and our pricing is very competitive – as much as 30% lower than quotes from our competitors or a Renewal by Andersen franchise! We also sell Pella. For a list of the brands we install, please go here.

Okay, let’s get this started! We need to measure your home’s window/door openings, and talk about options before we can provide pricing – so an in-home appointment is needed. No high-pressure tactics, we promise!

You can use our website form, then someone from our office will call you to schedule the in-home visit, or call us at (602) 456-2227.

In-Home Estimate: During your in-home estimate, our experts will carefully measure each window, listen to your needs and answer any questions you have, and thoroughly explain the different window options for your home. Unlike big box stores, each window is custom crafted at the manufacturer for an ideal fit once we send in the measurements.

Existing Window Removal: In the heat of the summer, we minimize air conditioning loss by removing the existing window and installing its replacement one at a time. Each new window is carefully inspected for quality, ease of operation, and other functionality before we move on to the next window.

New Window Installation: We’re committed to excellence and will not leave a mess. You’ll find that our installers leave a completely clean work site, inside your home with all furniture and window treatments back in place, and outside with full cleanup of materials from the job.

Our Hassle-Free Guarantee: We’re a family-owned local business that consistently goes the extra mile for customer service. Each item has an unlimited guarantee against leakage, moisture and installation mistakes for as long as you own the home. Should a problem happen after installation, it’s resolved quickly for a smooth, hassle-free experience.

 

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No, DunRite does not install product purchased elsewhere, such as product from home improvement stores. We also don’t repair incorrectly installed product, or complete partially done work.

Home improvement store products are typically builder grade windows and doors, and we prefer to work with a higher grade of product with longer lifespans. This helps ensure our customers are happy with their purchase over time.

Custom ordering our own product also ensures it’s the perfect size, since it’s cut to our specifications and ordered directly from our manufacturers. We make sure each window or door is the ideal size for the opening, since it’s custom made to our specifications, then directly ordered from our manufacturers.

The products we carry are carefully screened for quality, warranty and customer service. We occasionally may change manufacturers if conditions change, but we’ve been installing most of the brands we sell for decades. We’re intimately familiar with the pros and cons of each manufacturer, and are happy to discuss which ones are most appropriate for your style and budget needs.

If you have product already purchased elsewhere or are planning to purchase it from a home improvement store, hiring a handyman is typically your best solution.

Yes, we prefer both spouses or significant others attend an appointment. It’s not about high-pressure tactics or who signs the checkbook, but to ensure we don’t miss any important details. Because each may have different questions and style preferences, we prefer to address all questions and concerns before offering pricing. Learn more on our blog post here.

Yes, we offer financing through a third-party provider. Click here to see if you pre-qualify and to instantly see the options and interest rates. Please note we are not responsible for the rates they offer, or their credit decisions.

DunRite Windows & Doors is an authorized dealer of replacement residential windows and doors in Arizona for a range of premium manufacturers to fit most budgets.

We carry many brands, including Andersen, Pella, Milgard, Anlin, Thermatru, Masonite and more. We’ve installed the same brands for decades, and are intimately familiar with the pros and cons of most window and door manufacturers. If you schedule an appointment for us to come out to your home, we’re happy to discuss which ones are most appropriate for your style and budget needs.

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We have a number of articles on our blog that can help you choose the right windows. From energy efficiency upgrades that are worth the extra money to different styles of windows and whether vinyl windows last in Arizona, click here to see if we have an artcle that answers your questions.

We also offer a free ebook full of purchase tips, which can be downloaded here.

At any point, send us an email or reach out to us on Facebook for support. We’re here for you!

Reputation is extremely important to us. We work hard to maintain a steady flow of 5-star reviews from our customers, and offer a lifetime guarantee on our installation to protect you from any glitches that may occur as long as you own the home. You can see our reviews here.

We’ve also included links on that page to other important resources, such as our BBB rating, our Arizona Registrar record, our Rosie on the House certified partner page, and more.

Please take time to review them, as we think they’ll reassure you that we’re very trustworthy.

Yes, DunRite is registered with the Arizona Registrar of Contractors. Our ROC number is #244020 and you can find us here. We have no open, settled or resolved cases, and no disciplinary actions.

We are completely transparent when it comes to customer service, and have reviews and ratings on most major sites. You can find us here:

Also, you can check the status of our contractor’s license with the Arizona Registrar of Contractors here.

INSTALLATION

We typically run 8 weeks out from time of purchase to installation date, depending on our current workload and manufacturer turnaround times.

Please note coronavirus is currently causing delays from our manufacturers that may push your installation date out. We’ll give you a current time estimate at the time of purchase, and can discuss any time restrictions or urgent situations you may have at that time.

Please schedule an appointment here to obtain pricing.

We typically use a combination of installation crews who are employees of the company, and our long-term outsource partners. All are held accountable and supervised closely by the owner of DunRite, Sal Sucato, and held accountable for meeting our strict criterial for installation methods, quality of work, and customer service. We never outsource to unproven partners or unknown contractors. All others are employees.

Because 5-star customer service is very important to us, we make every effort to leave your furniture and landscaping exactly the same. We want to leave your home with it just as clean as when we arrived, with furniture and window coverings back in place and landscaping undisturbed. We will not leave a mess. We have a reputation for a job done right; you won’t be disappointed!

Depending on what type of installation and product you choose, many window replacement installations will very little or no paint touch-ups after the job is complete, but some require more substantial painting. Be sure to ask your salesperson for details.

Please note certain types of windows and door materials cannot be painted, such as vinyl windows or doors; therefore, the color you choose to purchase cannot change at a later date. It’s permanent. Also, most interior doors (and some exterior ones) are installed unfinished, and require painting on both door and frame.

We do not provide paint services, so it is the responsibility of the homeowner. Be sure to ask during the appointment prior to making a purchase, so we can answer based on the specific product you choose.

Most window and door replacements do not require stucco repair. Occasionally on older homes, stucco can become dry and brittle and require patching on the exterior of the home. Generally, stucco patchwork is included in an estimate, but be sure to ask during your appointment.

Changes to an opening, or cutting a new opening almost always requires stucco work, which will be included in the estimate.  Please note that if hidden damage to an opening is discovered during the installation process that was not visible during the appointment, additional charges may apply. This is rare, however.

In-Home Estimate: During your in-home estimate, our experts will carefully measure each window, listen to your needs and answer any questions you have, and thoroughly explain the different window options for your home. Unlike big box stores, each window is custom crafted at the manufacturer for an ideal fit once we send in the measurements.

Existing Window Removal: In the heat of the summer, we minimize air conditioning loss by removing the existing window and installing its replacement one at a time. Each new window is carefully inspected for quality, ease of operation, and other functionality before we move on to the next window.

New Window Installation: We’re committed to excellence and will not leave a mess. You’ll find that our installers leave a completely clean work site, inside your home with all furniture and window treatments back in place, and outside with full cleanup of materials from the job.

Our Hassle-Free Guarantee: We’re a family-owned local business that consistently goes the extra mile for customer service. Each item has an unlimited guarantee against leakage, moisture and installation mistakes for as long as you own the home. Should a problem happen after installation, it’s resolved quickly for a smooth, hassle-free experience.

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AFTER INSTALLATION

DunRite offers a lifetime warranty on our installation for as long as the purchaser owns that home.

Product warranty is determined by the manufacturer. For example, Andersen window warranties may vary depending on the product line chosen, and Milgard versus Pella may have different warranties.

Please know that we value our customers, and if a product warranty excludes labor costs, we will make every effort to ensure you are satisfied and not unduly charged.

Be sure to read and understand maintenance that your products require, and how that impacts warranty coverage. For example, wood window frames have very specific maintenance needs to protect wood from the elements. The following also may void a warranty:

  • obstructed weep holes on the exterior, since this is how it drains
  • screwing directly into the face/frame
  • applying after-market tint, film or sunscreens to the glass
  • using petroleum-based cleaners, caustic chemicals, razor blades, putty knives or abrasive pads
  • spray from high-pressure water hoses
  • placing a heat source (such as a BBQ grill) near the window or door

Did you know dirty glass reduces energy efficiency? Keeping them clean is a basic maintenance requirement. It’s also important to regularly vaccuum debris out of the tracks, keep the weep holes clear, and only use approved cleaning agents recommended by the manufacturer. window screens can be washed with a mild soap and water, using a soft brush.

DO icon

Please call us if:

  1. You see moisture on the drywall or window sill
  2. You see discoloration or fogginess between sealed panes of glass
  3. There is separation in the sealant between your home and the window
  4. The door or window does not lock correctly

 

 

DON'T Icon

Do not call us if:

  1. You see water on the window track inside the home. This is normal, and drains through the weep holes.
  2. You see condensation on the glass. If you can touch it from the inside or outside of the home, it’s normal and will go away shortly.

DunRite Windows & Doors offers a lifetime warranty on all man-made materials used in its residential installations for as long as the original purchaser of any window and/or door product from DunRite owns the home, ensuring that under conditions of normal use and service, the product installation will be free of any defect in workmanship. This includes that the caulking will be free of any blistering, peeling or flaking; the caulking seal will form a water-tight barrier between home and window frame; and all component parts will be free from any installation-related defect.

DunRite’s warranty is limited to only that which is directly related to installation, is exclusive to the original homeowner who made the purchase from DunRite and void once the home has been sold. This installation warranty is separate from the product warranty, which is solely dependent on what the manufacturer provides. Please refer to the warranty that accompanies a specific homeowner’s contract and/or the manufacturer’s website for specifics, exclusions and other details.

 

What is the specific language of our warranty?

Here is what you’ll receive in your folder with your receipt.

1.Subject to the terms and conditions stated herein, the installation warrants to the Original Purchaser only that under the conditions of normal use and service, all window and/or door installation(s) will be free from the following defects in workmanship:

a) Caulking will be free from blistering, peeling, flaking, rotting or corrosion,
b) Component parts will be free from any and all installation defects,
c) A leakproof caulking seal from home to window frame ensures a water-tight barrier.
2. The warranties described above cover installation defects only, and do not include defects or damages caused by but not limited to, or as the result of, any of the following circumstances:
a) The improper use of the product(s) by but not limited to the original purchaser;
b) The improper application of the product;
c) The occurrence of accidents, vandalism, fire, floods and Acts of God, including but not limited to earthquakes and hurricanes;
d) Any modification or alteration to the product;
e) The failure to perform reasonable and necessary maintenance on the product or products, including but not limited to wood, woodclad and aluminum product;
f) Exposure of the product to excessive heat and/or cold beyond naturally occurring conditions;
g) Stresses caused by building defects, settlement or movement of the structure in which it was installed;
h) The application of harmful cleaning solutions or products, including but not limited to acetone, petroleum products or abrasive compounds;
i) Torn or ripped screens for any cause whatsoever.;
j) The improper removal of any permanent warning or identification labels from the product or products;
k) The discoloration or deterioration of sealants due to surfaces not protected by paint.
3. For quality assurance purposes, all window and door products should be inspected by the Original Purchaser at the time of installation.
4. Commercial Applications – If products are installed in a building operated as a multi-family dwelling or used for commercial purposes (including rental properties), such as schools, houses of worship, apartment complexes, government-owned structures, office buildings, etc., this Warranty is limited to two (2) years on all materials.
     

         

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